Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Krelic

Michelle Krelic

March 27, 2024

1  out of  5 rating by Michelle Krelic
"Zero stars here!! Tried to call Jake’s office to help figure things for my mother, who is also a client of Jake’s, but could not get any calls back. Carl, his assistant was flippant and unprofessional. After reading the current reviews we are very concerned about if we even have adequate coverage. Another big question…is Jake even real?!"
Profile photo of Gary Wenisch

Gary Wenisch

February 24, 2024

4  out of  5 rating by Gary Wenisch
"Appreciate the attention given to my personal situation and needs."
Profile photo of Susan Hammes

Susan Hammes

October 21, 2023

1  out of  5 rating by Susan Hammes
"Had an accident with our RV and were told it wasn’t insured when I called his office. I was told he would call me back. It’s been four days now no call back no help..Cancelled all my policies and went with a different company. Terrible customer service."
Profile photo of Jeremy Bloms

Jeremy Bloms

August 10, 2023

1  out of  5 rating by Jeremy Bloms
"I would give zero stars. I had him as an agent. I ended up having a claim at one of my rentals. Well turns out i didn't have insurance. Wouldn't return my calls or emails. Had to switch agents found out 2 more properties didn't have insurance. Also, my spray foam truck for my business I bought 7 months ago he said was insured and turns out it wasn't. Also sold a house and was still paying insurance when i told him I sold it a year ago. NOT HAPPY HIRING AN ATTORNEY TO SUE HIM!"
Profile photo of Hans Bottler Landivar

Hans Bottler Landivar

August 7, 2023

5  out of  5 rating by Hans Bottler Landivar
"Really friendly and helpful staff!"
Profile photo of Mark Huesman

Mark Huesman

July 28, 2023

1  out of  5 rating by Mark Huesman
"Would give zero stars if possible. He contacted me about bundling my auto and home for a better deal I said I had to think about it. He then contacted me a few more times asking if I was ready I said I wanted a quote and instead of a quote I got a large bill in the mail I tried for a couple weeks to contact him with no luck I left a few messages and still no call back so I had to call customer service and when they called his office he answered right away they explained the situation to him and he said he would call me within the hour. After waiting 3 hours he never called so I called customer service again they called him and he answered again and he said he was busy and would take care of it again he did not and never responded to any future messages i left. My last attempt of contacting him was to switch agents and yeah he couldn’t talk to me again so yup customer service had to force a transfer. This guy should not be an agent if he can’t admit to a mistake he made and help fix the problem he caused not just ignoring it hoping it would go away. I would ot use this guy as your agent there are way better ones out there. This guy dose not care."
Profile photo of Katie O

Katie O

July 27, 2023

1  out of  5 rating by Katie O
"Do not use Mr. Schreder as an agent! My fiance' called for a quote on home owner insurance. Just a quote. Mr. Schreder proceeded to process the policy without proper signature or confirmation on the new policy. My fiance' reached out to Mr. Schreder multiple times. He would call the office where Mr.Schreder worked and he would not answer. Another agent would answer. They would try and reach Mr.Schreder in his office while on the phone with my fiance' and he would answer the phone. The issue was being dismissed. When dealing with homeowners insurance and mortgage this can be a stressful thing. My fiance's mortgage went way up because he ended up paying on two policies when he was only supposed to have one. Mr. Schreder has cause nothing but chaos and frustration. He should not be helping people handle important matters by any means. This is a heads up for anyone trying to use Mr. Schreder as a Statefarm insurance agent."
Profile photo of Sophie R

Sophie R

February 28, 2023

5  out of  5 rating by Sophie R
"Kristine is the best! She is so kind and helpful and answered all of my questions!"
Profile photo of laura farmer

laura farmer

February 23, 2023

1  out of  5 rating by laura farmer
"I too would give zero stars if possible. I went with Jake because my husband had been with this office since he was a teenager. The poor customer service was/is astonishing. After we married I was supposed to be added to my husbands policies so we would have everything under both names and I could get the multicar discount. Found out later on that they hadn't put us together, my son and I were under a different policy on our own. Jake never returned calls, I would have to call several times in order to get anything resolved. When we made the choice to switch offices, we found out that we didn't have adequate coverage, we were not getting multicar discounts and he didn't tell us about the over 55 discount. We saved several hundreds of dollars and are waiting for a retro refund. It's unfortunate that the Corporate Office doesn't audit these agents/brokers it just poor business. Would never refer anyone to "Jake at State Farm""
Profile photo of Janelle Rath

Janelle Rath

January 7, 2023

1  out of  5 rating by Janelle Rath
"Canceled my renters insurance before the month even started Still waiting on my refund it’s been since October! When I call they never the answer phone have left multiple messages. No one has responded"
Profile photo of Laurie Bonier

Laurie Bonier

August 11, 2022

1  out of  5 rating by Laurie Bonier
"If we could give our experience with this agent 0 stars, we would. We aren't people who typically write reviews, but this experience was so bad, we felt we needed to make others aware. We have well over 50 saved emails and more than 10 phone-hours with this agent and the State Farm corporate office that clearly show a pattern of mismanagement of funds, policies, claims and premiums by this agent. We've been policy holders with State Farm for almost 25 years and never had a single issue with the company until this agent took over this branch office.The incredible amount time spent trying to deal with our insurance policies shows an obvious pattern of neglect on our agent's part. There were endless empty guarantees. Our requests for documentation or proof of submitted forms and paperwork would never be provided but instead just brushed off with more promises. Because of this agent's poor handling of our multiple policies, we overpaid on premiums and then would be repeatedly assured we'd be be getting credits or refunds to compensate for the overpayments. We never saw a dime of that money back. The agent lacked follow up and follow through. He was notorious for being "really busy" or 'in the car" and would promise a phone call or email reply within "5 minutes". Those return calls wouldn't happen. He would claim that paperwork was "in underwriting" and when we'd follow up with the corporate office, we'd find our that he had never actually submitted any of it. The service was so bad, that even when we tried to cancel all our policies and leave the company, it still took hours of phone calls with the corporate office to get it done because this agent wouldn't submitted our cancellation notifications. What's even more ridiculous is that he was the sole person with the authority to canceling our policies and authorize the the return of our unused premiums. We couldn't even get him to let us go! We highly recommend working with a different State Farm office."
Profile photo of MrBallsDeep 2.0

MrBallsDeep 2.0

June 14, 2022

5  out of  5 rating by MrBallsDeep 2.0
"Jake was very awesome, even though it was a few hours after they were officially closed. He went out of his way to call and helped me with my renters insurance. Cheers!!! Jake from State Farm."
Profile photo of chad jansen

chad jansen

November 14, 2021

5  out of  5 rating by chad jansen
"He took good of me. Helped me insure my 89 foot yacht. I had an explosion back in 2019. He made sure I was covered and everything worked out. The houseboat was not damaged that bad. He still helped me to recover plenty to make her ship shape again. Thanks Jake, from state farm! CJ"
Profile photo of Liz Meyer

Liz Meyer

May 18, 2020

5  out of  5 rating by Liz Meyer
"I cannot give Jake enough stars. He is extremely receptive at handling all of my needs. I have moved multiple times and he has handled my insurance for rentals/cars/etc. He gets back to me promptly and is always easy to get a hold of. Highly recommend."
Profile photo of Naomi Habedank

Naomi Habedank

November 13, 2019

1  out of  5 rating by Naomi Habedank
"The worst customer service I have ever experienced! Not sure if it's because I've never met them in person and purchased my insurance over the phone, or because I don't live nearby. Changing the address on my renters policy took 3 weeks, and in the end I had 2 policies going at the same time! Also took weeks to get a car i sold off my policy. If I called the office, I repeatedly ended up talking not to Jake, but someone else. The agents I ended up dealing with said, this will take a lot of digging to figure out your policy.... Really? I just moved. That's all! I have one car and one apartment. Can't be THAT complicated. Switched to a different company to save money and get better service. Of course, it took another 2 months and lots and lots of phone calls before I had all my State Farm policies cancelled! And then I'm still getting bills sent from them saying I STILL HAVE A POLICY!!"
Profile photo of Moon Sun Rief

Moon Sun Rief

August 23, 2019

5  out of  5 rating by Moon Sun Rief
"My agent has been a breath of fresh air. He is genuinely concerned about my family's needs and helped us out tremendously. I do not leave reviews (actually my first one), but felt that I had to for the professional service I've gotten from him."
Profile photo of Megan Betty

Megan Betty

August 13, 2019

5  out of  5 rating by Megan Betty
"Full service! Friendly faces! Knowledge!"
Profile photo of Ted Swanson

Ted Swanson

August 10, 2019

5  out of  5 rating by Ted Swanson
"Have nothing but good things to say about my experience with Nate and Alex. I was introduced to Nate a couple years ago and he has always been very responsive to any question or concern I have had. I would definitely recommend."
Profile photo of Jeff Bruley

Jeff Bruley

July 21, 2019

5  out of  5 rating by Jeff Bruley
"Jake and Brek are both great to work with. They get back to you very quickly and always give you the information you need. I'm very happy with them."
Profile photo of Shane L

Shane L

July 18, 2019

5  out of  5 rating by Shane L
"Tremendously helpful and very courteous. Received my renters insurance quote in a timely fashion!"
Profile photo of Austin Schreiber

Austin Schreiber

June 11, 2019

5  out of  5 rating by Austin Schreiber
"Jake was able to get me a great rate on my auto insurance. I'd recommend him to anyone in the Twin Cities."
Profile photo of Celia Castillo

Celia Castillo

July 30, 2018

5  out of  5 rating by Celia Castillo
"Excellent customer service! Lo recomiendo a mis amigos."
Profile photo of Olivia Quinn

Olivia Quinn

February 1, 2018

5  out of  5 rating by Olivia Quinn
"They are really kind people, and the employees know my whole familys name once we enter the door. I highly recommended this insurance agency."
Profile photo of Seth Johnson44

Seth Johnson44

August 9, 2017

5  out of  5 rating by Seth Johnson44
"I have been with State Farm for almost two years now. Jake and his team have been great. I have automobile, motorcycle, and homeowners through Jake. Recently, I was in the market to purchase a new vehicle and I spoke with a Brek Perry on Jake's team and he walked me through the process of an auto loan through State Farm. He got me a great rate and was very helpful through every step of the process. I would refer this team to anyone."
Profile photo of Kelly Hitzeman

Kelly Hitzeman

August 4, 2017

5  out of  5 rating by Kelly Hitzeman
"Jake and his team are amazing! Excellent customer service! Whenever I have a question they are always available to answer it. They are honest and worked very hard to get me the best possible insurance coverage while still being respectful of my budget. I would recommend them to any of my friends and family. I am extremely satisfied with my coverage and will be staying with this office for a very long time!"